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About Us

More than 20 years of experience in the hospitality industry.

At House Keep, we turn every challenge into an opportunity for improvement, providing you with solutions that ensure long-term success.

House Keep LLC is a specialized company in the field of hotel housekeeping services. Founded in 2024, the company is led by Milena Karolić, who brings over 20 years of experience in the hospitality industry.

Her dedication to enhancing housekeeping standards, combined with her vision, proactivity, and attention to detail, makes her a leader in the field. She understands the essence of hotel operations and speaks the industry’s language, allowing her to easily identify challenges and provide concrete, efficient solutions.

Milena’s goal is to inspire every employee—whether through selection, training, or leadership—to become a better hospitality professional.

We strive to set new standards in the hotel industry (housekeeping sector) through innovative solutions and specialized high-quality training, with a strong focus on service excellence. Our goal is to create an environment where employees feel satisfied and motivated, while guests feel right at home.

Our Employees

House Keep tim - Profesionalni radnik sa osmehom - O nama

We believe that the key to success is a well-organized and motivated team.

Our team consists of individuals with integrity who have chosen what they do.

Hotel cleaning is their choice, not a lack of options.

They are responsible, reliable experts in their craft.

They are characterized by professionalism and dedication, united by a desire for personal and professional growth.

Our employees are the foundation of our success and the guarantee of the quality of services we provide. They are not just part of our team; they are ambassadors of high cleanliness standards.

Frequently Asked Questions (FAQ)

Why do hotels outsource the housekeeping sector?

Many hotels do not have enough time or resources to consistently oversee and organize the housekeeping sector on a daily basis. Managing operations requires constant coordination, staff scheduling, quality control, and quick problem-solving. House Keep takes over the operational management of the sector, optimizes work schedules, and ensures that rooms and public areas are always prepared on time—without placing additional burden on hotel management.

How does House Keep help hotels raise standards and improve service quality?

Hotel standards today are continuously rising, and the quality of housekeeping services directly impacts guest experience and online hotel ratings. House Keep establishes clear work procedures, implements quality standards, and organizes staff training to ensure operations are consistent, efficient, and aligned with the expectations of modern hospitality.

Does outsourcing the housekeeping sector help with team stability and cost optimization?

The housekeeping sector often faces challenges such as staff turnover, sick leave, and inconsistent work quality. House Keep ensures operational stability through optimized scheduling, support for existing teams, and a quick response in cases of staff shortages. At the same time, we help hotels plan and optimize their sector budget, including labor costs, equipment, and cleaning supplies.

We want to retain our existing team. Can you help even if they are already employed?

Absolutely. Our goal is not to replace teams, but to empower them. House Keep often works with a hotel’s existing staff through consulting support, process reorganization, and training programs that help teams operate more efficiently and consistently.

Can you support a hotel that is just opening?

Yes. We support hotels in the pre-opening phase by establishing operational standards, organizing workflows, planning resources, and training staff—ensuring that the housekeeping sector is fully prepared from day one.

How is the outsourcing service priced?

The pricing model is simple and transparent: • Rooms are charged per cleaned room • Public areas are billed on a fixed monthly basis, depending on the scope of the space and the operational plan

What happens if a housekeeper does not show up for work?

Hotel operations must not be disrupted. In such situations, our team responds quickly—either by providing a replacement or reorganizing the work schedule to ensure that all rooms are prepared on time.

Do you terminate employees who do not meet performance standards?

No, as employees are not formally employed by House Keep, but by the hotel. However, our approach is based on clearly defined work standards and responsibilities, meaning that poor performance is far less tolerated compared to systems where performance is rarely monitored.

Do you employ foreign workers?

When needed, yes. Our priority is to maintain a stable and reliable team that supports hotel operations. When necessary, we also engage foreign workers, providing proper training and ensuring their smooth integration into the team.

Do you use your own equipment and supplies, or the hotel’s?

Both options are possible. The service can be organized using House Keep’s equipment and supplies or the hotel’s existing resources. If the hotel’s equipment is used, we will work together to define everything needed to ensure operations are carried out in accordance with established standards.

Do you provide uniforms for employees?

As with equipment and supplies, this depends on the agreement with the hotel. House Keep can provide uniforms for the team, but we can also work with the uniforms already used by the hotel.

Do you provide support in planning the housekeeping sector budget?

Yes. We help hotels plan and optimize their housekeeping sector budget through a realistic assessment of labor costs, consumables, equipment, and operational organization.

How far in advance should a training be scheduled?

We recommend scheduling the training at least two weeks in advance, so we can tailor the training content to the specific needs of the hotel.

Do you provide training for foreign workers?

Yes. We also organize training for foreign workers, with multilingual instruction and simultaneous translation. This allows employees to quickly become familiar with workplace standards, expectations, and the specific procedures of the hotel.

Da li pružate mystery shopper usluge?

Yes. House Keep provides mystery shopper evaluations of housekeeping service quality, both in Serbia and internationally.

How long does consulting support last?

Consulting support can last from one month to a long-term partnership, depending on the needs of the hotel. In practice, achieving stable and sustainable improvements in the organization of the sector typically requires a minimum of around six months to establish standards, stabilize processes, and develop teams.

What do we need to prepare before your arrival?

The most important thing is to be prepared to hear the real state of the sector. Our approach involves an honest assessment of the current situation and identifying the key issues that need to be addressed. It is equally important to allocate time and provide support for implementing changes, so the sector can operate in a stable and efficient manner.

What if you simply disappear one day?

We do not plan to disappear. Our mission is to restore professional pride and trust in the housekeeping profession. House Keep was built on years of experience and a genuine passion for this work, with a clear intention to continuously develop standards and elevate quality in the hospitality industry over the long term.

House Keep d.o.o.

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